Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@josimmerart.com.
If your return is accepted, you will have to find a shipping company and also cover the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
Send prdouct to the following address:
Johannes Simmer
Karl-Innerebner-Straße 43
6020 Innsbruck / Austria
You can always contact us for any return question at info@josimmerart.com.
(Reminder!: If you need additional help with the artpiece you want purchase from josimmerart.com Web-Shop, please contact us. We will happily send you more fotos or even offer you to show the selected piece in your personal desired room of choice.)
Once we have received the product and it´s all good, the refund will be done.
(Notice!: Refund = full price of chosen Item/s minus inital shipping costs.)
Items sent back to us without requesting a return, will not be accepted. Please contact us for any return questions at info@josimmerart.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.